Contact
Contact Us
Hispanic Physicians has processes in place to provide access to staff for members and practitioners seeking information about the Utilization Management process and the authorization of care. Utilization Management Member Services staff are available eight hours a day during normal business hours, 8 AM to 5 PM, Monday through Friday and Saturday from 9 AM to 4 PM to receive inbound communication regarding UM issues. Member services staff are authorized to accept collect calls from members regarding UM issues. The UM Department has a voice mailbox 213.637.0925, to accept after hour messages . Calls are returned the following business day during the week. Weekend messages are returned on Monday morning.
Call us at:
213.637.0925
PO Box 255185 Sacramento, CA 95865
Business Hours
- Mon - Fri
- -
- Sat - Sun
- Closed
Department Emails
Claims: customerservice@hpipa.net
Contracting: contracting@hpipa.net
Credentialing: credteam@hpipa.net
Customer Service: customerservice@hpipa.net
Marketing: marketing@hpipa.net
Provider Relations: pr@hpipa.net
Utilization Management: um@hpipa.net
We Will Be Closed on the Following Days
New Year's Day: January 1st
Memorial Day: Last Monday of May
Independence Day: July 4th
Labor Day: First Monday in September
Thanksgiving Day: Fourth Thursday of November
Christmas Day: December 25th
Need Something? Contact Us Today!