Phone: 213.637.0925

Hispanic Physicians has processes in place to provide access to staff for members and practitioners seeking information about the Utilization Management process and the authorization of care. Utilization Management Member Services staff are available eight hours a day during normal business hours, 8 AM to 5 PM, Monday through Friday and Saturday from      9 AM to 4 PM  to receive inbound communication regarding UM issues.  Member services staff are authorized to accept collect calls from members regarding UM issues. The UM Department has a voice mailbox 213.637.0925, to accept after hour messages . Calls are returned the following business day during the week. Weekend messages are returned on Monday morning.